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We're on hand to help with any fuel card queries you may have. Here are some of our most frequently asked questions.

How do I use fuel cards?

Just hand out the cards to all of your drivers. When they need to fill up, simply go on the AID Fuel Site Locator to find the closest fuel station where you can use that card. Then fill up the vehicle as normal and use the fuel card in place of cash or a credit card. There’s no need to worry about price, as we will have notified you in advance as to what you are paying.

You’ll then receive an invoice with all fuel transactions on with payments made by direct debit.

You can sit back and relax knowing that your fuel expenditure is being looked after by us.

How much do fuel cards cost?

We operate on a completely transparent basis. We don’t think it's right that our customers should pay for fuel cards, site surcharges, anniversary fees or transaction charges. That’s why we believe that you only pay for the fuel you use.

Unlike other fuel card providers, we are totally up front and honest about our fuel cards. Our only charge is an £1.50 non-usage fee per card if a card is not used in an entire calendar month.

How do I know which fuel card I need?

We offer a wide range of fuel card solutions to suit all fleet types. You can also mix and match different fuel cards at no additional cost.

Contact us to discuss the best solution for your business.


How do I know where to use my card?

We have free site locator tool, which can find your 9 closest sites no matter where your drivers are.

access site locator

How can fuel cards help my business?

  • Control over driver expenditure
  • Pricing structures to meet your requirements
  • Online account management
  • Save time on administration and paperwork
  • VAT receipts in compliance with EU Legislation 6th Directive
  • Security
  • Improved cash flow

What products can I buy with my fuel card?

Various products are available to purchase with your fuel card dependent on which fuel card you have. These can include:

  • Diesel
  • Unleaded fuel
  • AdBlue
  • Lubricants

Other products are available at certain sites. Card purchases can be restricted to specific products.

How do I know what price I will be paying?

We notify customers of the price in advance of the following week by email or text, this is a free service and prices are always clearly shown on your invoice.

Have a question that isn't listed? Please contact us and we'll be happy to help.

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What makes us different?

Find out what makes us our customers first choice fuel card supplier.

Fuel cards - what makes us different?

What makes us different?

Find out what makes us our customers first choice fuel card supplier.