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Online Shop Delivery Information

AID Fuel Oils Group deliver all products from our online shop nationwide. We offer a range of UK delivery options so you can get your order delivered when it suits you.

What delivery options are available?


Standard Delivery (small items)
Monday to Friday, within three working days.

Standard Delivery (large items)
Monday to Friday, within three working days.

Next Day Delivery (small items)
Next working day. Order by 12pm for delivery the following working day.

Next Day Delivery (large items)
Next working day. Order by 12pm for delivery the following working day. Please note that due to temporary delays with our courier, we cannot guarantee next day delivery on orders of large items. If we are unable to fulfil next day delivery on your order, we will contact you and of course refund the next day delivery charge.


Next Day Delivery Before 12PM
Next working day before noon. Order by 12pm for delivery the following working day pre 12pm.

Click and Collect
Same working day.

How are orders delivered?

All of our orders are delivered by carrier. Orders are collected from our depot each day between 2-4pm and delivered between 8am and 5.30pm Monday to Friday.

A signature will be requested on delivery and will be required unless you indicate that you are happy for the courier to "leave safe" your delivery at the checkout. Please note that if you instruct the courier to "leave safe" your goods, that this is at your own risk and we cannot meet claims for non-delivery. Please note that hazardous goods can not be left unattended by the courier and need to be signed for.

The cut-off time for order processing is 2pm each day. Any orders received after this time are beyond the cut-off and will be processed the following day. Please note that orders placed on weekends or bank holidays will not be processed until the following working day.

How long will it take to get my order?

When you place an order on our online shop, we'll do all we can to get your order to you as quickly as possible. The vast majority of items are held in stock and dispatched from our depot. If we have the product in stock, the following delivery windows apply:

  • Standard delivery orders of in stock items will arrive in 3 working days from order.
  • Next day deliveries will arrive the following day, provided that the order has been placed before the 2pm cut-off.
  • Customers placing click and collect orders are welcome to collect their items on the same working day from our depot.

Please note that some items may have to be ordered as a special order and in this instance delivery times may be longer, but we will advise you once your order is placed if this is the case.

We reserve the right to alter or amend delivery times in exceptional circumstances.

Additional charges

Delivery to postcodes in some areas will incur an additional charge if the delivery address is classed as being outside the normal delivery area. These areas include the Scottish Highlands, Western Isles, Shetland Islands, Orkney Islands, Isle of Wight, Isle of Man and central London as well as certain postcodes that are more expensive to deliver to.

Any additional surcharges will be clearly displayed in the order process and at the checkout. Additional time may also be required for deliveries to these postcodes.

Certain products carry a surcharge due to these being oversized items or attracting a specific surcharge from the carrier. These are typically products such as tanks and barrels.

Have a query regarding delivery that isn't listed? Simply get in contact with our friendly team and we'll be happy to help.

CALL US ON 01543 506117