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Customer Service Operative

Cannock, West Midlands

About the company

AID Fuel Card Services deliver cost effective, secure & transparent fuel card solutions to a wide range of businesses across the whole of the U.K. Being an authorised distributor for globally recognised brands such as Shell, Esso and Texaco gives customers of AID access to the major oil companies, through a highly customer focused, impartial and independent fuel card provider.

Exceeding customer expectation is interwoven into AID’s internal fabric; trading within turbulent and volatile market conditions, the organisation are proud to remain stubbornly honest and customer focused.

THE ROLE
This successful candidate will slot within a friendly team of customer service operatives, reporting directly into the Fuel Card Manager and the Marketing Department.

By maintaining high levels of customer contact the role will be highly influential in creating brand loyalty; including new account calls on customer application, contacting customers prior to the reissue of fuel cards, leading customers through various workflows, dealing with incoming account related queries, providing site matches for customers and dealing with general customer queries as required.

The organisation uses a multiple touch point approach to communicating with customers through modern and traditional means. The chosen candidate will need to help to encourage engagement across these channels and to understand their involvement as an integral entity within these touch points.

ABOUT YOU
You will be a highly self motivated individual with the ability to work in silo and within a team, possessing a desire to exceed customer expectations and always willing to go the distance to satisfy customer need.

Being computer literate you will be able to use Microsoft Office suites to an excellent standard; as you will be required to compile reports on behalf of customers.

Full training will be given but you will be required to use Microsoft Dynamics Customer Relationship Management (CRM) software as a core requirement of the role.

Providing retail site locations and managing online customer applications will become an increasing feature of the role, full training will be given but you will be expected to become au fait with the customer capabilities held within the new website.

As a customer facing representative of the brand, you will posses high levels of literacy and a professional telephone manner.

Prior experience within a customer service role is desirable but not a necessity as full training will be given and you will be given opportunity to grow into the role.

TO APPLY

Please forward your CV to info@aidfuelcards.co.uk

or by post along with covering letter to:

AID Fuel Card Services
Cocksparrow Lane
Huntington
Cannock
Staffordshire
WS12 4PB

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