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AID Fuel Oils Group Coronavirus Information

Our measures to keep our staff and customers safe during Covid-19

We are open and plan to be open throughout this period

Another week has passed and the situation around COVID-19 continues to change while we all begin to adjust to the ‘new normal’ way of life. As an essential business, we continue to operate as per government guidelines and we have provided weekly updates to our customers on how we are adapting at AID Fuel Oils Group.

We are still fully operational, with a full fleet of tankers available to deliver to our customers. We have taken measures to move the majority of our office staff to home working but we are still available to take orders over the phone as normal on 01543 506117.

Due to reduced numbers of staff in our office and in our yard, we have temporarily amended our opening hours. Please see below for the office and yard opening hours until further notice.

Office Opening Hours

Monday - Thursday 8:00AM - 5:00PM

Friday 8:00AM - 4:30PM

Saturday 9:00AM - 12:00PM

Please note – if you require an emergency next day delivery, the phone cut off for this will be 4pm to allow for scheduling to take place before the office closes.

Yard Opening Hours

Monday - Friday 7:45AM - 11.45AM and 12.30PM - 5.30PM

Saturday - 8:30AM - 12:30PM

During the lunchtime closure our site will still be accessible, so customers with their own AID Fuels yard card are welcome to access the yard to fill up but it will be unmanned between these times.

Prioritising bulk deliveries for our elderly and vulnerable customers

For our bulk deliveries, we will continue to prioritise elderly and vulnerable customers so please bear with us if your delivery takes a little longer than usual.

Safety measures for our drivers

To keep our drivers and customers safe as much as possible, our drivers are observing strict social distancing guidelines when making your deliveries.

  • We are asking our drivers to avoid all direct contact with customers.

  • We are not asking customers to sign a delivery ticket.

  • Our drivers are posting a ticket through the door when they have made the delivery.

We appreciate that this is a difficult period for us all and we ask that all our customers help us in following the Government's advice.

If you wish to place an order, you can call 01543 506117 or order online here.